Informed consent
Kinesitherapy and Rehabilitation Centre-Office Therapy
„AIPSIMP HEALTH MED THERAPIES LTD
Personal data protection and processing policy
This Privacy Policy is intended to inform patients and visitors of AIPSIMP HELT MED THERAPY Ltd Kinesitherapy and Rehabilitation Centre about how their personal and sensitive personal data is collected, processed, stored and protected, in accordance with the requirements of Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.
1. Personal Data Controller
The data controller is:
„AIPSIMP HEALTH MED THERAPIES LTD
UIC: 207596213
Registered office and registered address. Headquarters and registered office
(hereinafter referred to as „the Centre“)
2. Types of personal data processed
The Centre processes the following categories of personal data:
- Identification data - three names, ID number, age
- Contact details - phone, email, address
- Medical and health information (sensitive personal data), including:
o medical history
o current and past health conditions
o diagnoses, complaints and functional limitations
o results of studies, tests and evaluations
o information on therapies carried out and results achieved
- Data related to previous visits and therapies
- Data required for administrative and accounting purposes
3. Purposes of processing personal data
Personal and sensitive personal data is processed solely for the following purposes:
- Diagnosis, treatment and rehabilitation
- Preparation and maintenance of medical records
- Monitoring of health status and effect of therapy
- Organisation and management of enrolment of hours
- Communication with the patient regarding therapies and scheduling
- Compliance with legal obligations in the field of healthcare
- Improving the quality of services provided
4. Reason for processing
The processing of personal and sensitive personal data is carried out on the basis of:
- The patient's explicit informed consent
- Implementation of a contract for the provision of health services
- Legal necessity under current legislation
- To protect vital patient interests
5. Processing of sensitive health data
The patient expressly consents to the Centre processing sensitive personal data related to his/her health condition where this is necessary for:
- proper planning and conducting of therapy
- patient safety during procedures
- medical tracking and reporting
The Centre processes this data in strict confidence and with restricted access to authorised medical personnel only.
6. Provision of data to third parties
Personal data may only be provided to third parties where it is necessary for:
- performing medical tests (laboratories)
- consultations with specialists
- performance of legal obligations to public authorities
- administrative, accounting or insurance purposes
The Centre does not provide personal data for marketing purposes without explicit consent.
7. Storage period of personal data
Personal data is stored for the period necessary for:
- fulfilment of therapy objectives
- compliance with legal deadlines for medical documentation
- protecting the rights and legitimate interests of the Centre
After these periods, the data shall be destroyed or anonymised.
8. Patient rights
Every patient has the right:
- access to your personal data
- of correcting inaccurate data
- restriction of processing
- to object to processing
- the erasure of data where this is permitted by law
- withdraw consent at any time
Withdrawal of consent does not affect the lawfulness of processing already carried out.
9. Security measures
The Centre implements technical and organisational measures to protect personal data, including:
- restricted access to information
- storage in secure systems
- staff training on confidentiality
- internal rules for handling sensitive data
10. Confidentiality
All employees and associates of the Center are required to maintain strict confidentiality regarding patients' personal and health information, including after termination of employment or contractual relationships.
11. Acceptance of the Terms
By using the services of the Center, as well as by completing and signing medical and administrative documentation, paying for a procedure in order to book an appointment at the Center, the patient confirms that he/she is aware of this Privacy Policy and consents to the processing of his/her personal and sensitive data under the described conditions.
GENERAL CONDITIONS for booking an appointment, providing package treatments and vouchers for physiotherapy and rehabilitation
These General Terms and Conditions govern the procedure, rules and conditions for the use of physiotherapy and rehabilitation services provided by AIPSIMP HELT MED THERAPY LTD, hereinafter referred to as „Contractor“.
By booking an appointment, purchasing and/or using a package treatment or voucher, the client/patient declares that he/she is aware of these Terms and Conditions and accepts them in full.
SUBJECT OF SERVICES
1. The Contractor shall provide physiotherapy and rehabilitation services, including in the form of:
- package treatments with a predefined number of sessions;
- Vouchers for physiotherapy and rehabilitation services.
- single visits
2. The specific type of service, number of treatments and value are determined when purchasing the respective package, voucher or therapy.
PACKAGE PROCEDURES - CONDITIONS AND VALIDITY
3. The validity of package procedures is 3 (three) months from the date of purchase/signing.
(4) After the expiry of the time limit, all unused procedures shall be deemed to have been used and shall not be refundable, deferred or transferable.
5. Package treatments are personal and non-transferable and may only be used by the person for whom they were purchased.
VOUCHERS - CONDITIONS AND VALIDITY
6. Vouchers for services offered by the Contractor shall be valid for twelve (12) months from the date of purchase unless otherwise expressly stated.
7. Vouchers are used under the same conditions applicable to package treatments, including:
- advance appointment;
- change and no-show rules;
- accountability of procedures.
8. Once the voucher expires, any unused services or value are non-refundable and non-transferable.
ENROLMENT, CHANGE AND NO-SHOW
9. Appointments are booked by appointment - by phone, Viber, email or online via the booking and payment form.
10. Change of the scheduled time is possible only once and not later than 48 hours before the scheduled time.
11. Tardiness or failure to appear for an appointment shall be considered a procedure used, regardless of the reason.
12. Contractor and therapists are not responsible for missed classes.
CONDUCT AND ACCOUNTABILITY OF PROCEDURES
13. Each procedure conducted shall be counted as used.
14. The reporting system is designed to prevent misunderstandings about the number of procedures conducted and pending.
15. The Contractor reserves the right to refuse a procedure in the event of non-compliance with these Conditions or the Internal Regulations.
PATIENT RESPONSIBILITIES
16. The patient is fully responsible for his/her health condition and provides truthful and complete information.
17. The patient shall notify the Contractor of diseases or medical conditions that may affect therapy.
18. The patient may not provide a package or voucher to a third party.
CONTRACTOR'S LIABILITY
19. The Contractor shall provide the Services in accordance with professional standards.
20. The Contractor shall not be liable for:
- personal belongings lost or forgotten at the site;
- individual reactions arising from the patient's particularities;
- dissatisfaction related to subjective expectations of outcomes.
CANCELLATION, TERMINATION AND PENALTIES
21. Amounts paid are non-refundable.
22. Procedures used or omitted are not refundable, deferred or transferable.
23. In case of unilateral cancellation by the patient, a penalty of 30% of the total value of the package or voucher used is due.
FORSMAGOR
25. The Contractor may postpone or modify the terms of the procedures in exceptional circumstances (epidemics, natural disasters, etc.) without this being considered a failure to perform.
REPUTATION AND INTEGRITY
26. The Patient shall not publicly disseminate false information regarding the Contractor's services.
27. In the event of breaches, the Contractor reserves the right to seek redress under the statutory procedure.
FINAL PROVISIONS
28. All disputes shall be settled by negotiation or, failing that, by the competent court in the city of. Sofia.
29. These General Terms and Conditions are synchronized with the contracts for package procedures and apply to all clients and patients of the Contractor.
DISCHARGE
1. The patient declares that he/she is aware of the nature of the physiotherapy and rehabilitation services and that they do not guarantee a specific therapeutic, functional or health outcome.
2. The patient accepts that the results of therapy are strictly individual and depend on multiple factors including, but not limited to:
- general health;
- age;
- comorbidities;
- compliance with the therapist's recommendations;
- frequency and consistency of procedures;
- lifestyle and physical activity outside of therapies.
3. The contractor and his employees shall not be held liable for lack of expected effect, partial improvement or temporary worsening of the condition, where this is a consequence of the patient's individual characteristics or failure to follow the instructions given.
4. The patient is fully responsible for the information provided by him/her regarding his/her health condition. The Contractor shall not be liable for any adverse consequences arising from:
- incomplete;
- inaccurate;
- withheld information from the patient.
5. The Contractor shall not be liable for any complications or reactions resulting from:
- pre-existing medical conditions;
- comorbidities;
- contraindications not notified by the patient;
- failure to comply with the prescribed regime or recommendations.
6. The patient declares that participation in the procedures is voluntary and that he/she is aware of the possible risks associated with physical activity, manual therapy and rehabilitation techniques.
7. The Contractor shall not be held liable for any accidents occurring outside the therapy session or outside the premises of the centre.
8. The Contractor shall not be liable for damages resulting from:
- improper performance of exercises by the patient outside the control of the therapist;
- arbitrary load change;
- discontinuation or non-compliance with the recommended treatment plan.
9. The patient agrees that by paying for a procedure, signing the contract, and using the services, the Contractor is released from claims for damages not caused by proven gross negligence or willful misconduct on the part of the Contractor.
10. This release of liability applies to all services provided, including package treatments, individual sessions and services availed of through vouchers.
11. The patient agrees that he/she is aware of his/her right to refuse and discontinue therapy at any time during the procedure and accepts and considers it used.
Declaration for patients and parents of children visiting the centre
I declare and agree to the following:
1. Consent to participate in therapies
1. I give my express consent for my child to participate in the therapeutic, kinesiotherapy, physiotherapy, sports and rehabilitation treatments offered by the centre, including but not limited to:
o Physiotherapy devices;
o Equipment in the gym / kinesiotherapy room;
o Individual and group exercises;
o Massages, manual therapy;
o Specialized rehabilitation programs.
2. I am aware that all therapy carries minimal risks (trauma, discomfort, muscle pain, etc.) and release the center and its staff from liability for accidents occurring due to failure to follow instructions or risky behavior of the child.
2. Health information and medical safety
3. I declare that I have provided complete and correct information about the child's health, including diseases, allergies, contraindications, medications taken.
4. I undertake to notify the centre immediately if there is any change in the child's health.
5. I release the center from liability for incidents caused by withheld or unreported medical information.
6. In case of symptoms of illness, the centre has the right to refuse a procedure for safety reasons.
3. Presence of the child without a parent - responsibility and supervision
7. I give my express consent for my child to attend the centre independently, without my presence.
8. I acknowledge that the center does not provide supervision, babysitting, or chaperoning services and assumes no responsibility for the child's behavior outside of the time of therapy itself.
9. I am fully responsible for the child's transportation to and from the center, including in the event of an accident outside the building or work area.
10. I agree to be available by phone at all times during therapy and to be able to report to the center within 10-15 minutes if needed.
4. Certification of procedures (attendance register)
11. I understand and agree that the child is not allowed to sign contracts, minutes or financial documents.
12. I give my express consent for the centre and its staff to certify attendance and procedures carried out on behalf of the child, such certification having full evidential value to me.
13. I accept the following authentication methods as valid and final:
- Signature of therapist/employee on attendance register;
- Electronic scoring system;
- Video footage of entrance or room (if available);
- Manual entry by the administration.
14. In the event of a dispute, I accept that the above methods constitute sufficient evidence of therapy and are equivalent to my personal endorsement.
5. Schedule, cancellations and missed classes
15. I am aware that all classes are booked in advance.
16. Cancellation or rescheduling may only be made up to 48 hours in advance.
17. Failure to comply with the above rule:
- The hour is considered to have been held and will be deducted from the package or charged extra
- No refunds will be made.
18. In case of systematic delays or missed visits, the center may unilaterally modify the schedule or terminate the program.
6. Behaviour, safety and facilities
19. The child shall observe the internal order, instructions of the staff and safety rules.
20. The Centre has the right to terminate a procedure immediately in the event of:
- Risky behavior;
- Aggression;
- Failure to follow instructions;
- Danger to the child, other children or apparatus.
21. The parent is responsible for any damage caused by the child to the equipment or property of the center.
22. The Centre is not responsible for:
- Children's personal belongings (phones, money, headphones, clothes);
- Conflicts between children arising outside of therapeutic activity;
- Consequences of inappropriate clothing or footwear worn by the child.
7. Results of therapy
23. I understand that outcomes depend on the individual child's condition and participation and cannot be guaranteed.
8. Fee Refund Policy
24. Administrative fees and procedures used are not refundable.
25. Interruption of a package is possible only if a document of medical contraindications is provided.
9. Force Majeure and Emergencies
26. The Centre has the right to change the schedule in case of:
- Illness of a therapist;
- Technical problems;
- Accidents;
- Force Majeure;
- Emergencies.
10. Gdpr - personal data and video surveillance
27. I give consent for the personal data of the child and myself to be processed solely for the purposes of the therapeutic activity.
28. I accept the use of CCTV for safety, access control and property protection purposes.
29. I consent to the taking of video material for training purposes (home exercises), such as photographs or videos
11. Confirmation
30. I confirm that I have read, understood and accept this declaration in full.
31. I acknowledge that I have read and accept the Rules of Procedure which form an integral part of this declaration.
32. This declaration shall remain valid until expressly revoked in writing.
ADDITIONAL CLAUSES
1.The Contractor reserves the right to update these Policies and Terms and Conditions by posting the current version on its website. The new terms and conditions shall take effect from the date of publication.
2. All notifications, reminders and communications made by phone, SMS, Viber, WhatsApp, email or through the online enrolment system are deemed valid and received.
3. Filmed material shall not be used for publicity or advertising purposes without express additional written consent.
4. This Policy, the General Terms and Conditions, the Declarations and the Contracts constitute a whole and shall be construed together.
5.Abuse of rights, including systematic attempts to circumvent the rules, pressure on staff or bad faith behavior, entitles the Contractor to terminate the relationship unilaterally.
6. Validity of communication and accountability for recorded hours
All bookings, changes, cancellations, clarifications, objections, as well as signals of errors or discrepancies regarding booked times, procedures, packages and vouchers are considered and accepted as valid only when made through the official communication channels of the Centre, namely:
- the service phone number of the Centre: +359898636762
- official email address: officetherapy@yahoo.com
- the official Viber/online communication channel of the Centre.
Communication made through personal conversations, oral arrangements, messages or correspondence with therapists, physicians or other employees outside of official channels shall not be binding on the Center and shall not create an obligation to modify, cancel, compensate or admit claims.
The Centre is not responsible for:
- errors or omissions arising from informal communication;
- misunderstood oral agreements;
- discrepancies arising from direct agreements with therapists or doctors without confirmation from the administration.
Responsibility for the correct booking, change or cancellation of an appointment is considered to be assumed by the patient only when communication is confirmed through the official channels of the Centre.
By using the services of the Center, the patient represents that he or she is aware of this rule and acknowledges that only formal administrative communication has probative value.
7. The Centre does not guarantee that treatments will be carried out by a particular therapist unless this has been expressly agreed in writing. If necessary, the service may be performed by another qualified professional with the same or similar competence.
8. The Center reserves the right to unilaterally refuse to provide services or to terminate the therapeutic process in the event of:
- aggressive, disrespectful or inappropriate behaviour;
- non-compliance with internal order;
- systematic delays or no-shows;
- refusal to cooperate or provide necessary medical information.
9. The physiotherapy and rehabilitation services provided do not constitute a medical diagnosis within the meaning of clinical medicine and are not a substitute for medical examination or treatment. The Center does not guarantee a cure, full recovery or any specific outcome.
10. The taking of photographs, videos and audio recordings on the premises of the Centre without express written permission is prohibited. Posting content on social media that involves staff, other patients or the interior without consent is grounds for termination of the relationship and legal penalties.
11.The Centre's internal registers, electronic systems, schedules and reporting forms shall have evidentiary value regarding procedures carried out, omitted and pending.
12.Informing the patient about the conditions, rules and risks is considered to have been done with the first signing of a document, payment for a procedure on-line or on site, or use of a service and applies to all subsequent visits.
13. The prices of the procedures and services in the centre are announced on the officetherapy.bg website in the section “Price list" and correspond to the prices shown in the centre on site. The Centre reserves the right to change its prices by announcing it in advance on its website, and this shall be considered official notification to patients.
14. Partial Invalidity
In the event that any provision, clause or part of these Terms and Conditions, contracts, policies or representations is held to be invalid, unlawful or unenforceable by any competent authority or court, the validity, effect and enforceability of the remaining provisions shall not be affected.
The invalid or unenforceable provision shall be deemed automatically to be replaced by one which is permissible by law and which conforms as nearly as possible to the original intention and economic sense of the parties.
All other clauses shall retain their full legal force and effect.